Terms and Conditions

General Terms and Conditions

of the homba online store

I. Introductory provisions and definition of terms

1. These General Terms and Conditions (hereinafter also referred to as "GTC") govern the legal relations between the company:

Business name: Madlife s.r.o.

Registered office: Jaurisova 515/4, 140 00 Prague 4, Czech Republic

Registered in the Register of the Municipal Court in Prague, File No. C 276476

Company ID No.: 061 20 407

Bank account: CZ78 2010 0000 0029 0123 2019

The Seller is not a VAT payer /Value Added Tax/

(hereinafter also referred to as "Seller")

and any person who is a buyer of goods or services offered by the Seller in the Seller's online store and who acts as a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer under the applicable legislation of the European Union.

1.1. The Seller's contact details and address are:

Madlife s.r.o., Jaurisova 515/4, 140 00 Prague 4, Czech Republic

Complaints Department: Tokajská 11, Košice 040 18, Slovakia

Email: info@homba.store

1.2. These General Terms and Conditions govern the legal relationship between buyers who are consumers and the seller.

2. The buyer is any person (natural person or legal entity) who has completed and sent an order via the seller's online store and who has received an email notification of order acceptance. The buyer is also any person who has placed an order by telephone or by sending an email.

2.1. A consumer is a buyer who is a natural person and who, when concluding a purchase contract through the Seller's online store, is not acting within the scope of their business activities.

2.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with buyers who act as legal entities or natural persons – entrepreneurs acting within the scope of their business activities /buyers who do not act as consumers/ are governed by the provisions of the Commercial Code, as amended.

2.3. For the purposes of these General Terms and Conditions, a distance contract is understood to be a contract between the seller and the consumer agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, e-mail, telephone, fax, addressed letter, or offer catalog.

3. Products are goods or services that are intended for sale and are also published in the seller's online store.

4. The supplier of goods and services offered in the online store is the Seller.

5. The Seller is also the operator of the electronic system through which it operates the online store at the domain www.homba.store(hereinafter also referred to as the "Online Store").

6. The competent authority supervising legality in the area of consumer protection is:

Česká obchodní inspekce (Czech Trade Inspection Authority), ID No.: 000 20 869, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, website: http://www.coi.cz.

7. In the event of any complaints or suggestions, consumers may also address them directly to the seller, and consumers are advised to address complaints and suggestions to the seller's email address: info@homba.store.

Any complaint will be assessed and dealt with within 10 working days. The seller will inform the consumer of the outcome in the same form in which the consumer delivered the complaint or suggestion to the seller.

II. Product order – conclusion of the purchase contract

1. The buyer's proposal to conclude a purchase contract is an order for products placed via the electronic order form on the seller's website or by other means of remote communication, in particular email, telephone, fax, letter, or catalog.

2. In the case of payment for products before their delivery to the Buyer, the purchase price is considered paid on the day the funds are credited to the Seller's account.

3. The Seller's acceptance of the order for products, and thus the conclusion of the purchase contract, shall be based on written confirmation (electronic) of receipt of the order.

4. The purchase contract is concluded for a definite period and expires upon fulfillment of the obligations of the Seller and the Buyer.

5. The purchase contract may also terminate upon withdrawal from the purchase contract by the consumer.

III. Purchase price and payment terms

1. The price of goods and services ordered through the Online Store (hereinafter referred to as the "purchase price") is listed separately for each product and is valid at the time the Buyer places the order.

2. The basic currency is the Euro.

3. The purchase price of goods and services is stated including VAT and is clearly indicated on the Seller's online store. By sending the order, the Buyer accepts the stated purchase prices. The purchase price of the products does not include shipping costs or other costs related to the delivery of the products.

4. Forms of transport and transport fees are specified in Article V of these GTC. The forms of payment for the Goods and the fees for the specified forms of payment are specified in Article IV, point 1 et seq. of these GTC, whereby the Buyer undertakes to pay the fees for the selected form of transport and the selected form of payment together with the purchase price of the goods, according to the selected form of transport and payment.

IV. Methods of payment

You can pay for goods and services in the Seller's online store in the following ways:

1. Cash on delivery (you pay directly to the courier or at the post office when you pick up the goods) - fee of €2.

2. Payment by bank card via a payment gateway - fee of €0.

V. Shipping – methods of product delivery and shipping costs

Methods of delivery and shipping costs for ordered products

1. Delivery methods:

1.1. Parcel service

1.2. Courier service (Packeta, DPD, GLS, SPS)

2. Shipping costs:

2.1. Shipping cost via parcel service – €3.90 incl. VAT

2.2. Shipping cost via courier service – €4.90 incl. VAT

 

VI. Delivery of products

1. The seller is obliged to fulfill the order and deliver the goods or services to the buyer within 30 days from the date of conclusion of the purchase contract in accordance with Article II, point 2 of these GTC. However, the usual delivery time for goods or services is 5 working days from the date of conclusion of the purchase contract within the meaning of Article II, point 2, of these GTC.

2. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality, together with tax documents relating to the order and other documents, if any, that are typical for the products or services in question.

3. The place of delivery of the ordered product is the address specified by the Buyer in the order.

4. The Seller shall deliver the product by its own means to the Buyer (or to a person authorized in writing by the Buyer to take delivery of the product) or through third parties (transport and shipping companies).

5. Delivery of the product is effected by its acceptance by the Buyer (or a person authorized in writing by the Buyer to take delivery of the product).

6. The Seller may send goods that are immediately available to the Buyer and deliver the remaining part of the order additionally within the statutory period, provided that the Buyer agrees to this. In this case, the Buyer may be charged for additional shipping costs.

VII. Acceptance of the product

1. The risk of damage to the product and liability for damage to the product passes to the Buyer upon its proper acceptance, regardless of whether the Buyer accepts the product in person or through an authorized third party.

2. Ownership passes from the Seller to the Buyer upon delivery and proper acceptance of the goods or services.

3. Among other things, the Buyer has the right not to accept the delivered product from the carrier, especially if the delivered item is of a different type or in cases where:

a) delivery of an item that is contrary to the concluded purchase contract (a different or damaged item),

b) delivery of an item in damaged packaging, or

c) delivery of an item without the relevant documents.

4. If an item is delivered to the Buyer in accordance with point a) of section 2.1 of this article, the Buyer has, among other things, the right to have the Seller deliver the item free of charge and without undue delay in accordance with the terms agreed in the purchase contract, either by replacing the item or repairing it. If this is not possible, the Buyer has the right to request a discount on the purchase price or to withdraw from the contract.

5. The Buyer is obliged to pay the Seller properly and on time for the delivered goods or services.

VIII. Withdrawal from the purchase contract by the buyer without giving a reason

1. The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the date of receipt of the goods, if the seller has duly and timely fulfilled its information obligations under applicable law.

If the seller has provided the consumer with information about the right to withdraw from the contract in a timely and proper manner, the consumer is entitled to withdraw from a distance contract or a contract concluded outside the seller's premises within 14 days from the date of:

a) receipt of the goods pursuant to Art. VII, point 1 of these GTC in the case of contracts for the sale of goods,

b) conclusion of a contract for the provision of services, or

c) conclusion of a contract for the provision of electronic content not delivered on a tangible medium.

The goods are considered to have been received by the consumer at the moment when the consumer or a third party designated by the consumer, with the exception of the carrier, takes delivery of all parts of the ordered goods, or if

a) goods ordered by the consumer in a single order are delivered separately, at the moment of receipt of the goods that were delivered last,

b) goods consisting of several parts or pieces are delivered, at the moment of receipt of the last part or piece,

c) goods are delivered repeatedly during a specified period, at the moment of receipt of the first delivered goods.

1.1. If the seller provided the consumer with information in accordance with applicable legislation only subsequently, but no later than 12 months from the start of the withdrawal period in accordance with Article VIII, point 1 of these GTC, the period for withdrawal from the contract shall expire 14 days after the date on which the seller subsequently fulfilled its information obligation.

1.2. If the seller has not provided the consumer with information in accordance with applicable legislation even within the additional period pursuant to Article VIII, point 1.1 of these GTC, the period for withdrawal from the contract shall expire after 12 months and 14 days from the date of commencement of the period for withdrawal from the contract pursuant to Article VIII, point 1 of these GTC.

1.3. The consumer may withdraw from a contract for the delivery of goods even before the start of the withdrawal period.

2. The consumer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take delivery of the goods within 14 days of the date of withdrawal from the contract at the latest. This does not apply if the seller proposes to collect the goods in person or through a person authorized by him. The period specified in the first sentence is considered to have been observed if the goods were handed over for transport no later than on the last day of the period.

3. If the consumer wishes to exercise this right, they are obliged to notify the seller of their withdrawal from the purchase contract no later than on the last day of the specified period. The deadline for withdrawal from the contract shall be deemed to have been met if the notice of withdrawal from the contract was sent to the Seller no later than on the last day of the deadline to the Seller's address, which is:

MADlife s.r.o. Complaints Department Tokajská 11, 04018 Košice, Slovak Republic. The consumer may also exercise this right at any of the Seller's establishments.

4. Withdrawal from the purchase contract may be exercised with the seller in paper form or in the form of a record on another durable medium. Withdrawal from the contract may also be exercised using the Contract Withdrawal Form, which is available on the seller's website. The consumer is also entitled to withdraw from the contract verbally, in particular by means of a clearly worded statement expressing their wish to withdraw from the contract. We recommend that the consumer include the order number, purchase date, type of goods being withdrawn from, name and surname, address, and, if applicable, the account number to which all payments made to the seller under the withdrawn contract will be refunded, if the consumer decides to request that the payment for the goods be sent to the account number specified by them. Otherwise, the seller shall refund the consumer for the goods in the same manner as the consumer used for their payment.

5. By withdrawing from the contract, the contracting parties are obliged to return the performances provided to each other. The consumer is only liable for any reduction in the value of the goods resulting from handling the goods in a manner that goes beyond what is necessary to establish the nature and functioning of the goods. The consumer is not liable for any reduction in the value of the goods if the seller has not fulfilled their obligation to inform the consumer of their right to withdraw from the contract.

6. The consumer may withdraw from the contract without giving any reason using the withdrawal form. This form is freely available for viewing and downloading on the seller's website.

7. If the consumer withdraws from the contract in accordance with applicable legislation, they shall bear the costs of returning the goods to the seller and, if they withdraw from a distance contract, also the costs of returning goods which, due to their nature, cannot be returned by post. This does not apply if the seller has agreed to bear these costs themselves or if they have failed to fulfill their obligation to inform the consumer of their right to withdraw from the contract.

8. The seller is obliged to return to the consumer, without undue delay, at the latest within 14 days from the date of delivery of the notice of withdrawal from the contract, all payments received from him on the basis of or in connection with the contract.

9. The seller is not obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a different method of delivery than the cheapest standard method of delivery offered by the seller. Additional costs are understood to be the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.

10. The consumer is entitled to refuse to return goods purchased on the basis of a contract concluded during or in connection with a sales promotion until the seller has refunded the price paid or the advance payment for the goods or services to the consumer.

11. Shipments sent as cash on delivery in the event of withdrawal from the purchase contract will not be accepted by us. We recommend that buyers send shipments by registered mail or a similar form without specifying the cash on delivery amount.

12. Upon withdrawal from the contract, the consumer shall only bear the costs of returning the goods to the seller or to a person authorized by the seller to take delivery of the goods. This does not apply if the seller has agreed to bear these costs himself or if he has failed to fulfill his obligation to inform the consumer of his right to withdraw from the contract.

13. In addition to the obligations set out in paragraphs 1, 3 to 5, the exercise of the consumer's right to withdraw from the contract shall not result in additional costs or other obligations for the consumer.

14. The right to withdraw from the contract does not apply to goods and services that are legally defined.

Specifically:

a) the provision of a service, if the provision of the service began with the consumer's express consent and the consumer declared that they had been duly informed that by expressing this consent they would lose the right to withdraw from the contract after the service had been fully provided, and if the service was fully provided,

b) the sale of goods or the provision of services whose price depends on movements in the financial market which the seller cannot influence and which may occur during the withdrawal period,

c) the sale of goods made to the consumer's specific requirements, goods made to measure, or goods intended specifically for one consumer

d) the sale of goods that are subject to rapid deterioration or spoilage,

e) the sale of goods sealed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery,

f) the sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,

g) the sale of alcoholic beverages whose price was agreed at the time of conclusion of the contract, where delivery is possible after 30 days at the earliest and their price depends on market price movements over which the seller has no influence,

h) the performance of urgent repairs or maintenance expressly requested by the consumer from the seller; this does not apply to service contracts and contracts for the sale of goods other than spare parts necessary for repairs or maintenance, if they were concluded during a visit by the seller to the consumer and the consumer did not order these services or goods in advance,

i) the sale of audio recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the consumer has unpacked this packaging;

j) the sale of periodicals, with the exception of sales based on a subscription agreement, and the sale of books not delivered in protective packaging;

k) the provision of accommodation services for purposes other than residential purposes, the transport of goods, car rental, the provision of catering services or the provision of services related to leisure activities, whereby the seller undertakes to provide these services at an agreed time or within an agreed period

l) provision of electronic content other than on a tangible medium, if its provision began with the express consent of the consumer and the consumer declared that they had been duly informed that by expressing this consent they lose the right to withdraw from the contract.12. In the event of withdrawal from the contract, the Seller is obliged to return the funds to the Consumer in the same form in which they were received from the Consumer. Changing the form of returning the funds to the Consumer is only possible with the Consumer's consent.

15. Upon withdrawal from a contract the subject of which is the sale of goods, the Seller is not obliged to return the payment to the Consumer before the goods are delivered to him or until the Consumer proves that the goods have been sent back to the Seller, unless the Seller proposes to collect the goods in person or through a person authorized by him.

IX. Alternative dispute resolution

If the consumer is not satisfied with the way in which the seller has handled their complaint or believes that the seller has violated their rights, the customer has the right to contact the seller with a request for redress. If the seller responds negatively to the customer's request in accordance with the previous sentence or does not respond to such a request within 30 days of its submission by the customer, the customer has the right to file a proposal for alternative dispute resolution. The competent body for alternative dispute resolution with the seller is the Czech Trade Inspection Authority or another competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Industry and Trade of the Czech Republic. The customer has the right to choose which of the above alternative dispute resolution entities to contact. The customer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative resolution of their consumer dispute. All other information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract is available on the website of the Ministry of Industry and Trade of the Czech Republic.

X. Final provisions

1. The Seller reserves the right to change the General Terms and Conditions. The obligation to notify in writing of any changes to the General Terms and Conditions is fulfilled by posting them in the Seller's online store. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase Agreement, until its termination.

2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with natural persons who, when concluding a purchase contract under these GTC, are not acting within the scope of their business activities / consumers, are governed by the general provisions of the Civil Code as well as special regulations, in particular the Act on Consumer Protection in the Sale of Goods or Provision of Services on the Basis of a Distance Contract or a Contract Concluded Outside the Seller's Premises and the Act on Consumer Protection.

3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this online store. Documents - The Complaints Procedure and the Privacy Policy of this online store are published on the Seller's online store domain.

These General Terms and Conditions shall become valid and effective upon their publication in the Seller's online store on September 29, 2025.